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  • Can I register if I don’t live in the UK?

    Currently, we do not onboard users who are not residents of the UK. However, we do plan to expand our borders and make Orca available in different countries🌏 Follow us on Twitter, Facebook and Instagram to stay up to date🏃‍♂️

  • What do I have to provide for verification?

    To start using the Orca app, you just need to provide your first name, surname, date of birth and your residential address. That’s it!

  • What is GIA?

    You can set up either a General Investment Account (GIA) directly on the app. GIA has no limits on your balance allowance. However, you must pay the taxes on any profits made.

  • Can I transfer existing GIA investments to you?

    You can transfer your existing GIA, in cash, into a GIA with us. In order to do this, you can request a transfer via app. The transfer must be in the form of a cash payment and in this case, you will have to sell all of the investments held under your GIA before the transfer is completed. Doing so may incur Capital Gains Tax charges; if you are in any doubt about the suitability of a transfer into your GIA you should contact a qualified financial adviser.

  • Can I make regular investments?

    You can make contributions to your Orca General Investment Account through your Nominated Bank Account.

  • What is an ISA?

    An ISA is a tax efficient way of saving or investing as all income and capital gains arising within an ISA are currently exempt from any personal liability to UK Income Tax and Capital Gains Tax. There are four types of ISA: • Cash • Stocks and Shares • Innovative Shares • Lifetime ISA A payment by you into an ISA in any tax year is called a subscription. ISAs can only be held in a sole name. ISAs held in joint names are not permitted. Orca only offers a Stocks and Shares ISA.

  • What if my account was hacked?

    To prevent any further unknown activity and money withdraws please contact us immediately at hello@getorca.app or via our online chat. We will make sure to protect your account and freeze it until you get the full access to your device again.

  • How can I delete my account?

    To delete your account, it is enough just to write to us at hello@getorca.app or at our online chat. Make sure you are writing from the email address you want to delete📝

  • Can I restore my password if I forget it?

    You can recover your password by pressing the “Forgot passcode” button on the login screen and entering your PIN code. It won’t take long to recover it :)

  • What account types can I register?

    First of all, it’s incredibly simple to register as an investor with Orca. You can set up a General Investment Account (GIA) directly on the app. Also, an Individual Savings Account (ISA) will be available in the near future. Here’s a brief explanation of both options: ISA is tax-free, but has a limited balance allowance: £20,000 for two accounts (stocks and shares ISA, and a cash ISA). GIA has no limits on your balance allowance. However, you must pay the taxes on any profits made.

  • What if I move abroad?

    Currently, we onboard users only from the UK. If you move abroad and lose a UK tax resident status please let us know as we will need to update your profile in our database. So you can still use our app. However, we do plan to expand our borders and make Orca available in different countries. Please follow us on Twitter, Facebook and Instagram to keep updated about the news!

  • How can I unblock my account if I fail all login attempts?

    For us, the most important thing is the security of your account. To protect you and prevent fraudulent activity, Orca sets limits so your data will stay safe. There is nothing to worry about: your account will be unblocked automatically after 24 hours. However, we can also unblock your account straight away. Just send us a selfie with your passport or driver's licence, so we can verify your identity. Once we receive the photo, the restriction will be removed. Make sure to reset your password after unblocking.

  • How can I unblock my account if I fail all login attempts?

    For us, the most important thing is the security of your account. To protect you and prevent fraudulent activity, Orca sets limits so your data will stay safe. There is nothing to worry about: your account will be unblocked automatically after 24 hours. However, we can also unblock your account straight away. Just send us a selfie with your passport or driver's licence, so we can verify your identity. Once we receive the photo, the restriction will be removed. Make sure to reset your password after unblocking.

  • What if I lost my phone or I suspect any unauthorized activity on my account?

    For us, the most important thing is the security of your account and your personal information. Please contact us immediately and we will make our best to prevent any fraudulent or unauthorized activity. Write to us at hello@getorca.app or contact us via our online chat.

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