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  • Why can't I find the stock that I want?

    Currently, Orca supports 250+ stocks, shares, ETFs and ETCs traded on the London Stock Exchange. In the future, we do plan to expand the borders of the investment universe. But, if you are interested in any other stock market, you can pay attention to ETFs that invest in this stock market. Also, we will be happy to receive the information on what the stock market you are interested in. Contact our support and share your wishes with us📲☺️

  • How do I choose the right stocks?

    There are a number of ways to find good stocks on the Orca app: ✏️Tags. Use tags to search for stock in the fields you’d like to invest in. 🖼Collections. Invest in what you believe. We’ve made themed collections of stocks so it is easier for you to choose the right investment. 🛍People also bought. This section shows you the popular stocks that people have bought on the Orca app. Also, don’t forget: 📌 to identify your risk level; 📌to look for the instruments that fit your needs; 📌to diversify your portfolio. Orca has all the tools to help you make the right decisions.

  • What is the minimum amount I can invest?

    In Orca you are able to invest as little as £1 👍 Thus, it is not necessary to start with a large amount of money to begin your investment journey☺️

  • How long does the settlement process take?

    If buying a stock was as simple as buying an apple🍎, you would not be reading this. Unlike the fruit market, the stock market needs some time to make sure stocks and cash you pay for them come to their new owners. It usually takes 2-3 working days: today you put your order to buy a stock, after tomorrow the money you paid for it will reach its destination. Therefore, until the stock is credited to you, you cannot sell it as well as use the funds for its purchase, since it takes the part in the settlement process⏳ “Why is it only after tomorrow?” – because it is a “T+2” scheme in the UK: one day to receive your order, two more days to do the payment🛒

  • My documents have not been accepted. What do I do?

    We are doing our best to make the verification process as simple and clear as possible. If you have not been verified electronically, we may require photos of the official documents to prove your identity. The process usually takes no more than 2 minutes; however, in some cases, documents might take a little longer to be reviewed. We are more than happy to help you verify your account. If you need further help, please write to us at hello@getorca.app or contact us via our online chat.

  • Why can't I invest at night and on weekends?

    There are two main reasons for this: human factors👨‍💻 and liquidity💧 👨‍💻The human factor: despite the development of information technology, which has made life much easier for stock market participants, a significant volume of transactions anyway takes place with the participation of people - if only to make sure that computer models give meaningful recommendations, and not advise to conduct what -or a deal because of a glitch. And people, as you know, need to rest. 💧Liquidity also plays a role: the more counterparties there are in the market, the more chances you have to buy/sell an asset at fair value. Based on this, it makes sense to set limited trading hours and days: the main task of any trading platform is to bring the maximum number of counterparties in one place and at one time.

  • What are the fees?

    On the Orca app, the fee for a basic order is £1 for each £1,000 of trade👌 In addition, Stamp Duty is charged for UK companies. You can see the exact percentage (usually it's 0.5%) and amount of Stamp Duty on the order creation screen. This fee is charged to all users by default since all UK residents are required to pay this tax, which goes to the HMRC🏃‍♂️

  • How can I start investing?

    We have a user-friendly interface where you can invest your funds with just a few clicks. At a later date, we will add a knowledge base to our app, where you can find all the information about investing👨‍🎓 If you are new to investments and you want to try it right now, we recommend starting with exploring some special features in the app. These are Tooltips explaining some terms, Stats displaying revenue growth, price-to-earnings, dividend yield etc, Analyst ratings, Stock and Instruments Comparison💙 Also, we are here 24/7 to answer any of your questions🤗

  • How long does it take to see my deposit?

    Usually, the top-up process can take up to one hour⌛️ It depends on your bank, the load and the day you usually deposit (on some days banks could process the payments a bit longer than usual)💸 In case the payment does not arrive within the reasonable timeframe, please contact our customer support and we will check it for you👌

  • Can I register if I don’t live in the UK?

    Currently, we do not onboard users who are not residents of the UK. However, we do plan to expand our borders and make Orca available in different countries🌏 Follow us on Twitter, Facebook and Instagram to stay up to date🏃‍♂️

  • What does Orca do?

    Orca supports low-fee investing in 250+ stocks and ETFs traded on the London Stock Exchange. Orca makes investment easier. Be aware that your capital may be at risk while investing, especially in risky assets👌

  • Are you regulated?

    Orca App Ltd is an appointed representative of RiskSave Technologies Ltd which is authorised and regulated by the Financial Conduct Authority (FRN: 775330)🛡

  • Who has access to the platform?

    Any resident of the UK, excluding US citizens, can access the platform and the Waitlist, and can participate in the Giveaway. To join the platform, you need to provide your name, surname, date of birth and your residential address. That’s it!

  • When do I receive the free stock?

    In case you and your friend have already completed all the steps to receive the free stock and you pressed the button "Claim Free Stock", you will get the guaranteed prize 👍 After claiming the stock, the free share will be reflected in your account within the next 1-2 working days. So you will be able to see your gifts in the "Free Stocks" section🎁 Please stay tuned with Orca💙

  • How does it work?

    Our main difference and advantage is that we speak a simple language with our users. We are the best platform for easy start. We emphasize education of users by explaining complex things in simple words and giving tools to reduce risks. Low fee investing accompanied by news and friendly analytics and much more!

  • What is your UK address?

    Orca App Limited ( t/a “Orca”) is a company registered in England and Wales (company number 12376651), with its registered office at 20-22 Wenlock Road, London, England, N1 7GU.

  • What instruments are available?

    Currently only selected LSE stocks and ETFs are available for trade. More stocks will be made available soon for you to invest in.

  • Why do you charge Fees?

    At Orca we are building a sustainable business and want to give more to the client without strong costs on user's part. As we strive to create the best investment product you will ever use, we need to charge our clients a small commission. Also, zero commissions doesn't mean zero cost for you. So, we are honest with our clients and we do not want to cheat them on hidden fees. You can try and decide whether it's worth paying for it or not.

  • How do I decide what stock I should invest in?

    The most important thing to keep in mind when investing is to be sure you are making the right decisions. Orca takes the complex and makes it simple so that you can start investing more easily. For this reason, Orca has developed the tools to analyze instruments and your portfolio, and we also provide educational tips to help you to invest in the right way.

  • What are the limits?

    On the Orca app, you can top up your account by anything from £1 to £20,000 per day. As for withdrawal, there are no limits set.

  • How do I make a deposit?

    Orca fulfils payments via TrueLayer, a regulated provider that guarantees fast and secure bank transfers. To protect you, we use the Open Banking system, a UK-regulated program whose legal framework is delimited by European directive PSD2 on digital payment services. This makes data and transactions faster and more secure for UK residents. You can check the full list of participating banks here - https://truelayer.zendesk.com/hc/en-us/articles/360016020194-Which-banks-and-PSPs-are-supported-in-the-Payments-API-in-the-UK-.

  • What if I don’t want to share my data?

    At Orca, we respect your privacy and are committed to protecting your personal data. We are required by regulations to gather the information listed above in order to give access to the app. Please be sure that your information will be kept safe and secure.

  • What if I don’t want to share my data?

    At Orca, we respect your privacy and are committed to protecting your personal data. We are required by regulations to gather the information listed above in order to give access to the app. Please be sure that your information will be kept safe and secure.

  • Why can't I spend my money?

    You probably deal with unsettled cash at the moment. Unsettled cash is the money due to be delivered after a transaction has been settled. Before that, the funds cannot yet be used. This is the process by which a stock becomes the property of a user or investor, for example, after the sale of an asset. When using the T+2 settlement scheme, the security or cash deliverance will be fulfilled on the second day following the order. This means it takes about three days (trade date plus two days - T+2) to be processed. So you just have to wait a little bit.

  • What is the ETA for withdrawal?

    That depends on the option you chose. Two options are available for Orca’s users: Standard withdrawal: This is a basic withdrawal via BACS — the funds will be delivered in 3-5 days. Faster payment: With this option, the funds will be delivered in 2-24 hours. The fee for this transaction is £5. The exact time of funds being sent is determined by the cut-off time of our partner. All withdrawals are sent in bulk at 3pm on business days.

  • What do I have to provide for verification?

    To start using the Orca app, you just need to provide your first name, surname, date of birth and your residential address. That’s it!

  • I can’t find my country on the list

    If you cannot find your country on the country list, please write to us at hello@getorca.app or contact us via our online chat.

  • What if I do not have a utility bill?

    Do not worry! To complete the verification you can provide us with the bank statement. The bank statement should contain your full name, address, and have been issued in the last 3 months. Simply attach it to the document you already sent, so you can complete the verification.

  • What is GIA?

    You can set up either a General Investment Account (GIA) directly on the app. GIA has no limits on your balance allowance. However, you must pay the taxes on any profits made.

  • Are there any contribution limits?

    There is no minimum contribution to be paid into the account. There is no maximum contribution limit.

  • Can I transfer existing GIA investments to you?

    You can transfer your existing GIA, in cash, into a GIA with us. In order to do this, you can request a transfer via app. The transfer must be in the form of a cash payment and in this case, you will have to sell all of the investments held under your GIA before the transfer is completed. Doing so may incur Capital Gains Tax charges; if you are in any doubt about the suitability of a transfer into your GIA you should contact a qualified financial adviser.

  • Can I transfer my GIA to another GIA provider?

    You can transfer the value of your GIA to another provider at any time. In order to do this, you can request a transfer form via mobile app. The transfer will be in the form of a cash payment and so you will have to sell down your investments held before the transfer can be completed.

  • Where will my money be invested?

    Your money will be invested in Securities, or Exchange Traded Funds of your choosing. You are fully in control of what Securities or Exchange Traded Funds you select within the list of Investments available through the Orca GIA.

  • Can I obtain up-to-date valuations?

    Yes. You can check the value of your holdings at any time through the Orca app, and can find valuation, performance, and contribution details there.

  • Can I make regular investments?

    You can make contributions to your Orca General Investment Account through your Nominated Bank Account.

  • Can I withdraw money from my GIA?

    The Orca GIA is a long-term investment. You can withdraw cash from your GIA at any time. You can either withdraw the full balance held in your GIA, or withdraw part of the balance. There are no charges for withdrawing cash from your Orca GIA.

  • Can I receive an income?

    Any income generated from the assets inside your Orca GIA will be reinvested, so cannot be withdrawn as natural income.

  • Can I change my mind?

    You have a right to cancel your GIA if you change your mind. A cancellation notice is provided in Schedule 3 of this Key Features document. This will give you the right to cancel during the next 30 days. Your GIA will be invested in assets during this period. If you choose to cancel your Account during the cancellation period, any investments held in your Account will be sold and we will return any contributions or transfers. In the case of a transfer, the previous provider might not accept the funds back. The amount to be repaid maybe less than the amount paid to us if the value of the investment has fallen at the time it is sold or where we have deducted any applicable charges.

  • What is an ISA?

    An ISA is a tax efficient way of saving or investing as all income and capital gains arising within an ISA are currently exempt from any personal liability to UK Income Tax and Capital Gains Tax. There are four types of ISA: • Cash • Stocks and Shares • Innovative Shares • Lifetime ISA A payment by you into an ISA in any tax year is called a subscription. ISAs can only be held in a sole name. ISAs held in joint names are not permitted. Orca only offers a Stocks and Shares ISA.

  • Are there any compensation arrangements covering my GIA?

    Yes. The Financial Services Compensation Scheme (FSCS) protects consumers when financial services firms fail [or go bust]. It is the compensation scheme for customers of UK authorised financial services firms, and includes investment firms. The maximum claim that could be made by your GIA is £85,000. Further information about the compensation arrangements is available from the Financial Services Compensation Scheme at www.fscs.org.uk.

  • Could your ISA be right for me?

    Our ISA could be right for you if you: • Are looking to build up a portfolio of investments in a tax-efficient way • Understand that growth is not guaranteed • Want unrestricted access to your money • Require access to a range of investment opportunities • Are looking for a long-term investment

  • Can I have an ISA?

    You can join and contribute to an ISA with us if you are aged 18 or over and are resident in the United Kingdom for tax purposes or, if not so resident, either perform duties which, by virtue of Section 28 of Income Tax (Earnings and Pensions) Act 2003 (Crown employees serving overseas) are treated as being performed in the United Kingdom or you are married to, or in a civil partnership with, a person who performs such duties. You will inform the Product Provider if you cease to be so resident or to perform such duties or can be married to, or in a civil partnership with a person who performs such duties. You must not already be subscribing to a Stocks and Shares ISA for the current tax year.

  • What are your ISA charges?

    Our ISA charges are explained in the Orca Terms of Business and illustrated in schedule 1 of this Key Features Document.

  • What other terms and conditions apply?

    Our ISA terms and conditions are set out in the Orca Terms of Business.

  • Who can pay contributions into my ISA?

    You can contribute to your ISA if you are aged 18 or over, are resident in the UK and have not subscribed to another Stocks and Shares ISA in the current tax year. Once your ISA is set up you can pay single and/or regular contributions, subject to the minimum and maximum contribution limits set below.

  • Are there any contribution limits?

    There is no minimum contribution to be paid into the account.

  • What is the maximum limit for ISA subscription?

    Using your nominated bank account, you can make contributions to your Orca ISA. The annual limit for subscriptions is £20,000 in the tax years 2019/20. If you have already subscribed to a different Stocks and Shares ISA in the current tax year then you are not permitted to subscribe to our ISA for the remainder of the tax year. If you have subscribed to a Cash ISA and/or Innovative Finance ISA in the current tax year then you may subscribe to our ISA but the combined subscriptions must not be more than £20,000.

  • Can I transfer existing ISA investments to you?

    You can transfer your existing ISA, in cash, into an ISA with us. In order to do this, you can request a transfer form via Orca mobile app or by contacting hello@getorca.app. The transfer must be in the form of a cash payment and in this case, you will have to sell all of the investments held under your ISA before the transfer is completed.

  • Can I transfer my ISA to another ISA provider?

    You can transfer the value of your ISA to another provider at any time. In order to do this, you can request a transfer form via Orca mobile app or by contacting hello@getorca.app. The transfer will be in the form of a cash payment and so you will have to sell down your investments held before the transfer can be completed.

  • Can I withdraw money from my ISA?

    The Orca ISA is a long-term investment. You can withdraw cash from your ISA at any time. You can either withdraw the full balance held in your ISA or withdraw part of the balance. There are no charges for withdrawing cash from your Orca ISA. Withdrawing from your ISA could lead to loss of tax free benefits.

  • What if my account was hacked?

    To prevent any further unknown activity and money withdraws please contact us immediately at hello@getorca.app or via our online chat. We will make sure to protect your account and freeze it until you get the full access to your device again.

  • How do you protect my money?

    Orca App Ltd is an appointed representative of RiskSave Technologies Ltd which is authorised and regulated by the Financial Conduct Authority (FRN: 775330). In addition, our partners have all the necessary licenses for holding money and assets. Our investors are secured by the Financial Services Compensation Scheme so that if we or any of our UK-regulated partners get into difficulty your investments will be protected up to £85,000💰

  • How can I delete my account?

    To delete your account, it is enough just to write to us at hello@getorca.app or at our online chat. Make sure you are writing from the email address you want to delete📝

  • How does the referral program work?

    Once you share your referral code with your friend you will receive the guaranteed gift🎁 This way both of you will receive a free stock that you can hold or sell in the future. The process of receiving the stock will be presented in the form of a lottery, so you have a chance to win stocks between £ 2 and £ 200 👍 So, you get a share if you and your friend should: - open a GIA with Orca - purchase 3 different assets Let's say you buy TUI, Boohoo and EasyJet - you get a free stock. If you buy TUI, TUI, Boohoo, it means there are only 2 different stocks (TUI and Boohoo), so you need to buy a 3d different stock🎁

  • What order types are available on the Orca app?

    Basic order: This is a general order that is executed instantly. You will never spend more than is shown on the app. In order to fulfill the basic order, Orca reserves 0.3% of the estimated cost to increase the chance of the market order execution. This means that the maximum order price that will be executed is the estimated price + 0.3%. Also, if at the moment of fulfillment, the execution price is lower, the rest of the estimated cost will be rolled back to your balance. Trailing stop:This is an order that is set to minimize the risk of loss and protect your money. This order will be automatically executed depending on the parameters you set. When the price goes up, the trailing stop increases its stop price. When it falls below the last stop price, it triggers the basic order. Here’s a simple example: You buy an asset when the price is £100. You set a trailing stop at -10%. This means that if the price falls by 10% to £90, an order to sell the asset will be triggered. If the asset’s price rises to £115, then the trailing stop will be triggered should the price drop by 10% of this new price - that is, if it drops to £103.50. Be aware that trailing stops are not guaranteed, and so can be subject to slippage. This means that they may not be executed at exactly the level you have specified. Postponed order: This is an order to buy or sell an asset out of market hours. The price indicated in the pending order may be either higher or lower than the actual execution price. In the case that you want to buy or sell an asset at a time that the exchange is closed, you can use a postponed order. If you want to fulfill the postponed order, Orca will reserve 3% of the estimated cost to increase the possibility of successful execution. This means that the maximum order price will be the estimated price + 3%. Also, if at the moment of the fulfillment, the execution price is lower, the rest of the estimated cost will be rolled back to your balance.

  • Could your GIA be right for me?

    Our GIA could be right for you if you: • Are looking to build up a portfolio of investments • Understand that growth is not guaranteed • Want unrestricted access to your money • Require access to a range of investment opportunities • Are looking for a long-term investment If you are in any doubt about the suitability of an GIA, you should contact a qualified financial adviser. You can join and contribute to a GIA with us if you are resident in the UK and aged 18 or over.

  • Do I pay tax on any dividends or gains within my GIA?

    If the total dividends received across all of your unwrapped investments (those not in a tax-beneficial account such as an ISA) are below your annual dividend allowance then no tax will be due on your dividend income. Any dividend income that exceeds your annual allowance will be subject to tax at the applicable dividend tax rate for your personal circumstances. The selling and buying of holdings when switching investments, or the sale of holdings to make a withdrawal may be liable to Capital Gains Tax. You will not receive interest on any cash held in your GIA account. This is based on our understanding of current UK tax law and HM Revenue and Customs practice. Tax benefits, law and practice may of course change in the future. Your tax liability will depend on your own individual circumstances, including your country of residence for tax purposes. If you are unsure about your own situation you should contact a qualified financial adviser.

  • Can I restore my password if I forget it?

    You can recover your password by pressing the “Forgot passcode” button on the login screen and entering your PIN code. It won’t take long to recover it :)

  • What account types can I register?

    First of all, it’s incredibly simple to register as an investor with Orca. You can set up a General Investment Account (GIA) directly on the app. Also, an Individual Savings Account (ISA) will be available in the near future. Here’s a brief explanation of both options: ISA is tax-free, but has a limited balance allowance: £20,000 for two accounts (stocks and shares ISA, and a cash ISA). GIA has no limits on your balance allowance. However, you must pay the taxes on any profits made.

  • What if I move abroad?

    Currently, we onboard users only from the UK. If you move abroad and lose a UK tax resident status please let us know as we will need to update your profile in our database. So you can still use our app. However, we do plan to expand our borders and make Orca available in different countries. Please follow us on Twitter, Facebook and Instagram to keep updated about the news!

  • How can I unblock my account if I fail all login attempts?

    For us, the most important thing is the security of your account. To protect you and prevent fraudulent activity, Orca sets limits so your data will stay safe. There is nothing to worry about: your account will be unblocked automatically after 24 hours. However, we can also unblock your account straight away. Just send us a selfie with your passport or driver's licence, so we can verify your identity. Once we receive the photo, the restriction will be removed. Make sure to reset your password after unblocking.

  • How can I unblock my account if I fail all login attempts?

    For us, the most important thing is the security of your account. To protect you and prevent fraudulent activity, Orca sets limits so your data will stay safe. There is nothing to worry about: your account will be unblocked automatically after 24 hours. However, we can also unblock your account straight away. Just send us a selfie with your passport or driver's licence, so we can verify your identity. Once we receive the photo, the restriction will be removed. Make sure to reset your password after unblocking.

  • What if I lost my phone or I suspect any unauthorized activity on my account?

    For us, the most important thing is the security of your account and your personal information. Please contact us immediately and we will make our best to prevent any fraudulent or unauthorized activity. Write to us at hello@getorca.app or contact us via our online chat.

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